Customer Care

It is estimated to be six times harder to attract new business than develop existing customers. Customer care should be a primary focus point for any business serious about customer care, customer retention and maximising customer value.

AMEYA marketing solutions offer a range of telemarketing based research services designed to capture customer information. These can be for evaluating service levels, the successfulness of a new product launch, or even technical product feedback during beta stage testing.

We work with you to clearly define objectives so that you get the maximum intelligence from the project. We structure the right mix of questions and response options to provide concise and comprehendible feedback that ensures you gain the right customer insight.

Every call is conducted with professionalism and empathy to give the best possible representation of your organisation. All feedback data is presented to the client in raw and report format with detailed analysis and recommendations if requested.

To find out more information on our customer care research services, give us a call today on 02393 233030. If you would like us to call you, please click here.